Email: bookings@cinderellyclean.com
Email: bookings@cinderellyclean.com
You do not have to clean before our arrival. We recommend you to remove the clutter and leave your sinks empty from dishes. This will allow us to concentrate on the details and quality cleaning during our appointment. This will also allow you to secure the items that can be easily damaged or broken.
Our insurance requirements forbid the use of ladders any higher than a two-step stool. High dusting is performed with the help of an extension pole.
Our services do not cover the inside of curio, china cabinets, hutches, or wet bars. If requested to do so, Cinderelly Cleaning Co. or any of its employees are not responsible for damage or breakage to any articles or components.
We are licensed, bonded, and insured. All of our staff members go through a background check prior to handling bookings.
We do not have to come to your house for an estimate. Simply fill out our online Request an Estimate form and we will reach out to you with a quote in 1 to 2 business days.
No, cleaning tools and supplies are provided.
You do not have to be home for a scheduled appointment as long as your property is accessible. Some customers provide us with an entrance code, leave a hidden key or a garage opener, etc. If you are home, we will be happy to work around you!
We love pets! For their safety, please keep them in a secure crate, kennel, or room during our visit. We are not responsible for “escapees”. If you have indoor pets, please add it to the booking notes so we know not to let them out.
At the moment, we accept cash or personal check payments. Payment is expected to be sent upon receiving the invoice after our appointment is completed.
A gratuity is not required, but highly appreciated. You can leave it for our staff member at the end of the appointment, or it can be added to your final invoice.
Appointment reminders will sent via email and/or text 3 days and 1 day before your scheduled services to give you time to cancel or reschedule if necessary.
Please disclose any of the following conditions prior to booking our services. We have the right to cancel any appointments or services due to the following conditions:
*recent Covid-19 diagnosis;
*mold;
*pests (including, but not limited to, fleas, head lice, bed bugs, roaches and/or rodent infestations).
If our staff member comes across any of the mentioned problems above, we will contact you immediately by phone or text and leave your house or office without finishing the cleaning services. We will document the incident by pictures and/or videos and add it to your personal account. A 50% cancellation fee will be charged.
We do not clean any human waste, pet waste and/or bodily fluids.
At Cinderelly Cleaning Co. we strive to deliver a higher standard of cleaning services! As we have a strict No Refund policy, please inform us via email or phone and provide us with pictures of any complaints or dislikes within 24 hours of our appointment. This will give us an opportunity to make things right for both of us!
Life happens and sometimes our appointments are being unexpectedly cancelled or rescheduled. We require a minimum of 24 hours notice to cancel or reschedule your visit to avoid fees. In the event of a less than 24 hour notice of cancellation, a $75 fee will be applied. Rescheduling will be determined by our availability.
Upon arrival, if our staff member(s) cannot gain access to your home, we will attempt to contact you by phone or text message. Our staff member(s) will wait 15 minutes to hear back from you or your appointment will be cancelled and charged a $75 cancellation fee. A 50% cancellation fee will be charged for the second occurrence without notice.
In case of cancellation or rescheduling, we will add you to the waitlist for the next available appointment or you can remain on your normal recurring appointment schedule for our services, if applicable.
If Cinderelly Cleaning Co. needs to cancel or reschedule due to a staff member illness, extreme weather conditions or holidays, we will contact you as soon as possible and attempt to reschedule our visit to the next available appointment. No fees will be added.
3 day cancellation notice is required. These types of services take a considerable amount of time on our schedule. In order to compensate the lost income for our staff members and time on our busy calendar the following fee of a 50% non-refundable deposit will be charged upon booking the appointment. Please understand when we cancel a long-time cleaning on a short notice it is often hard to fill up a reserved time with another service.
